Delete account and data
If you cannot access the app, email support saying that you wish to delete your account or specific data. We will verify control of the account proportionately without requesting your recovery code. Your partner does not have to delete their account. Read below what is removed and what may remain.
Go to Us → Settings → My account and recovery → Delete my account, including before connecting a partner. Deletion requires written confirmation. It removes your Supabase technical account, access and data identified as yours, including your notes and photos. If your partner remains, they keep their own content and shared memories not attributed to the deleted account. Certain shared activities reset; any historical cycle dates and consents remaining in the shared calendar are also removed. If you are the last member, the entire Nido is deleted and deletion of its private files is requested. The app also clears local data and disables widgets on the device performing the deletion.
Deletion includes requesting removal of the associated RevenueCat profile and previous recovery identifiers. If a provider does not respond, the request waits for a retry. This does not remove purchases from your Apple or Google history.
Deleting an account does not automatically cancel an active Apple or Google subscription. You can delete the account even with a subscription active. Manage the subscription separately in the relevant store to prevent later renewals. Purchases may remain in store records and legally required minimum records. Private files may need a later cleanup task if the provider does not respond immediately. Pending requests are processed by a scheduled task and do not depend on your partner deleting their account. For an active Nido, after receiving updated state, the app removes images no longer in the Nido from its cache. Offline devices may retain copies until they synchronise again. Archived Nidos and protective local backups follow the retention explained under “Stopping sharing and keeping memories”; synchronisation is not promised to erase those copies.
Without app access: visit our Anonymous accounts have no associated email, so we must securely verify ownership before acting on requests made outside the app. Do not email your recovery code. Delete any Nido backups you exported from wherever you stored them.
Subscriptions and purchases
Check the price, period and renewal on Apple's or Google's purchase screen before confirming. Manage cancellation and refund requests through the relevant store; you can also contact Nido. Deleting the app or account, or stopping sharing, does not itself cancel a subscription. Your statutory consumer rights continue to apply.