Support and safety
Email [email protected] for help, privacy requests or to report a problem, even without an account. Include the feature, platform and version, but no recovery codes, passwords or payment details. The button opens your email app: review and send the message yourself; nothing is sent automatically.
Report harmful content or behaviour
Explain what happened and where we can locate it, with an approximate date or available identifier, the reason and an address for our reply. Do not forward intimate photographs. To request removal of a non-consensual intimate image, include your electronic signature (your typed name is acceptable), a good-faith statement that its publication was not authorised, and explain your authority if acting for someone else. You do not need your partner's permission. You can request review of a decision by replying to support.
Settings → Privacy and safety lets you stop sharing. The Nido becomes read-only for both people; this does not delete memories or cancel subscriptions. Report specific content separately to request its removal. For immediate danger, contact local emergency services: Nido is not an emergency service.
Subscriptions and purchases
Check the price, period and renewal on Apple's or Google's purchase screen before confirming. Manage cancellation and refund requests through the relevant store; you can also contact Nido. Deleting the app or account, or stopping sharing, does not itself cancel a subscription. Your statutory consumer rights continue to apply.